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AIA Vitality programme
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About AIA Vitality

Category
programme
ID
how-do-i-join-aia-vitality
Title
About AIA Vitality
Question
How do I join AIA Vitality?
Answer
You can become an AIA Vitality member if you buy AIA Vitality integrated insurance plans from your AIA agent. If you don’t have an agent, you can contact us at 1581 .
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10

About AIA Vitality

Category
programme
ID
what-happens-if-insurance-plans-terminated
Title
About AIA Vitality
Question
What happens to AIA Vitality membership when AIA Vitality integrated insurance plans have matured/ terminated/ not in-force?
Answer
If all AIA Vitality integrated insurance plan(s) that is affiliated with your AIA Vitality membership is terminated, matured, or not in-force for any reason, your AIA Vitality membership will be terminated.
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11

About AIA Vitality

Category
programme
ID
how-to-renew-or-cancel-vitality
Title
About AIA Vitality
Question
How do I renew or cancel my AIA Vitality membership?
Answer
"Your AIA Vitality membership is automatically renewed as long as you have an in-force AIA Vitality integrated insurance plan. If you wish to cancel your AIA Vitality membership, please provide us with a written notice, sent by email to th.customer@aia.com at least 30 days in advance. Please remember cancelling your AIA Vitality membership will mean losing access to all AIA Vitality rewards and benefits, including the AIA Vitality integrated insurance premium discounts and healthy bonus."
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12

About AIA Vitality

Category
programme
ID
when-to-receive-vitality-membership-card
Title
About AIA Vitality
Question
When do I receive my AIA Vitality membership card?
Answer
Effective 1 July 2021, we have discontinued issuing the membership card. You can use your e-membership card by login to AIA Vitality mobile application.
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13

About AIA Vitality

Category
programme
ID
where-to-use-vitality-membership-card
Title
About AIA Vitality
Question
Where do I use the AIA Vitality membership card?
Answer
"To enjoy benefits at our partner outlets, you are required to present your membership card/e-card containing your name, member number and barcode. For some benefits, you may be asked to present your national ID or passport. Refer to the Rewards > Partners for more information and terms and conditions of each partner."
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14

About AIA Vitality

Category
programme
ID
where-to-find-vitality-membership-number
Title
About AIA Vitality
Question
Where can I find my AIA Vitality membership number?
Answer
Your AIA Vitality membership number (Vxxxxxxxxx) is on the eCard icon which can be accessed from Home menu in AIA Vitality app.
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15

About AIA Vitality

Category
programme
ID
what-rewards-after-join-vitality
Title
About AIA Vitality
Question
What rewards can I enjoy when I join AIA Vitality?
Answer
"As an AIA Vitality member, you can enjoy an extensive range of health and wellness partner privileges to motivate you to live a healthier, longer, better life. You can enjoy AIA Vitality benefits right when you become an AIA Vitality member and enjoy greater benefits by collecting Vitality points and achieving higher status such as AIA Vitality insurance premium discount up to 25% off. You can also enjoy more for becoming AIA Vitality Plus member. Refer to the Rewards menu for more information and terms and conditions."
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16

AIA Vitality Membership

Category
programme
ID
differences-between-types-memberships
Title
AIA Vitality Membership
Question
How many types of AIA Vitality memberships and what are the differences between them?
Answer
"There are 2 AIA Vitality membership types which are: a) AIA Vitality - a free membership type and b) AIA Vitality Plus is membership type in which the member pays for AIA Vitality Plus premium. The member must has an inforced AIA Vitality integrated individual insurance policy in order to be an AIA Vitality Plus member. The requirement for purchasing AIA Vitality integrated products and the points structure will be the same for both membership types. The differences will be the benefits that the members could earn. AIA Vitality Plus members can enjoy wider range of partner benefits and are eligible select Active Rewards when achieving Active Challenge target."
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17

AIA Vitality Membership

Category
programme
ID
how-to-change-membership-type
Title
AIA Vitality Membership
Question
How can I change my AIA Vitality membership type?
Answer
"After you purchase an AIA Vitality integrated insurance product, you can change your membership type as follows; Upgrading from “AIA Vitality” to “AIA Vitality Plus” You can upgrade your membership via AIA Vitality app by paying for the AIA Vitality Plus annual premium anytime. Upon upgrading, your annual premium will be prorated for the remaining membership year. To maintain AIA Vitality Plus membership, simply pay the renewal premium via AIA Vitality app within 30 days from membership anniversary date. Existing from “AIA Vitality Plus” to “AIA Vitality” To change from AIA VItality Plus to AIA Vitality free membership type, you may discontinue paying the AIA Vitality Plus renewal premium. Your AIA insurance premium discount will continue. However, you will lose exclusive partner benefits and Active Rewards."
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18

AIA Vitality Membership

Category
programme
ID
how-to-pay-vitality-plus-annual-premium
Title
AIA Vitality Membership
Question
How can I pay for my AIA Vitality Plus annual premium?
Answer
You can make a payment for your annual AIA Vitality Plus membership fee via AIA Vitality application by credit card or mobile banking QR code.
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19

AIA Vitality Membership

Category
programme
ID
forgot-to-pay-vitality-plus-premium
Title
AIA Vitality Membership
Question
What happened if I forgot to pay for AIA Vitality Plus premium?
Answer
If you missed the premium due date and 30-day grace period, your membership type will be switched to free membership type. You can apply for AIA Vitality Plus and pay the premium again via AIA Vitality application.
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20

AIA Vitality Membership

Category
programme
ID
how-to-cancel-membership-before-anniversary-and-receive-refund
Title
AIA Vitality Membership
Question
How do I cancel my AIA Vitality Plus membership before membership anniversary. Will I receive any refund?
Answer
AIA Vitality Plus membership cannot be terminated during the membership year. To cancel AIA Vitality Plus membership, you may do so at the next membership anniversary by discontinuing your AIA Vitality Plus premium payment. Your membeship type will then be switched to a free plan.
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21

AIA Vitality Membership

Category
programme
ID
cancel-membership-or-policy-lapsed-how-to-refund
Title
AIA Vitality Membership
Question
If I cancel my AIA Vitality Plus membership or the policy is lapsed, will I receive the refund?
Answer
If the policy is lapsed and AIA Vitality Plus membership is terminated before the end of membershp year, your membership fee will not be refunded.
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22

AIA Vitality Points & Status

Category
points-status
ID
aia-vitality-status
Title
AIA Vitality Points & Status
Question
What is an AIA Vitality status?
Answer
AIA Vitality status is your AIA Vitality membership status based on earned points. Every step you take to improve your health will reward Vitality points. All AIA Vitality members start in Bronze. As you get healthier and accumulate Vitality points, your Vitality status improves from Bronze to Silver to Gold and ultimately Platinum, the peak of the AIA Vitality program. The higher your AIA Vitality status, the greater your rewards. Here is the level of Vitality status based on points:

AIA Vitality Status

AIA Vitality Points

Bronze

0 - 9,999

Silver

10,000 - 19,999

Gold

20,000 - 29,999

Platinum

30,000 and above

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23

AIA Vitality Points & Status

Category
points-status
ID
how-to-earn-points
Title
AIA Vitality Points & Status
Question
How do I earn AIA Vitality points?
Answer
"Earn Vitality points by prioritizing your health! The more Vitality points you earned, the higher your Vitality status and the greater rewards you can enjoy. Start earning Vitality points by completing the following activities: 1) Assessments - Complete online assessments, get your health screenings, nutrition consultation and vaccination. 2) Challenges - Once you have taken the assessments, we'll give your challenges recommendations based on your current health and fitness level. Earn more points from taking parts in fitness event such as mini marathon and buying healthy food at our partners. 3) Activities - Track your steps, workouts and sleep, simply link your fitness app to AIA Vitality app. Do keep in mind that the Vitality points you can earn are subject to daily and annual limits. Vitality points only apply to one physical activity with the highest points a day and there’s a limit of 15,000 Vitality points per membership year for all physical activities. Certain limitations, such as age and gender, apply to some activities such as the pap smear or prostate screening. "
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24

AIA Vitality Points & Status

Category
points-status
ID
how-to-check-points-for-recent-activities
Title
AIA Vitality Points & Status
Question
How do I check AIA Vitality points for recent activities?
Answer
"Your Vitality Points should reflect on your ""Point History"" within 72 hours of completing an activity. If your Vitality Points are still not reflected on your Point History, please email us or call us at 1581 . Please note that certain activities such as health screenings, vaccinations, dental assessment, fitness assessment, and nutrition assessment will require you to submit your results, medical certificate, or receipt via AIA Vitality mobile app to earn points."
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25

AIA Vitality Points & Status

Category
points-status
ID
how-long-do-i-retain-status-after-achieved-it
Title
AIA Vitality Points & Status
Question
How long do I retain my AIA Vitality status once I’ve achieved it?
Answer
"Once you’ve achieved your present Vitality status, it will be valid through the current membership year and into the next membership year. However, your Vitality points will not be carried over to the following membership year — you start the year with 0 Vitality points, just like Year 1. You’ll need to earn and accumulate sufficient Vitality points in your current membership year to maintain your Vitality status in the new membership year. For example: ● Year 1 of membership — You achieved Gold status, and can instantly enjoy the rewards and benefits as a Gold status member. ● Year 2 of membership — You will start the year with 0 points. Your Gold status will be carried over to Year 2 and you may enjoy the rewards and benefits of a Gold status member for the entire year until you reach Platinum. Your Vitality status at the end of Year 2 will determine your Vitality status and benefits at the start of Year 3."
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26

AIA Vitality Points & Status

Category
points-status
ID
earn-points-when-overseas
Title
AIA Vitality Points & Status
Question
Can I still earn Vitality points when I am overseas?
Answer
Yes, of course you can! However, do note that syncing of AIA Vitality points is based on the time zone that you are in. When you return to Thailand, your step count may differ due to its realignment to Thailand.
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27

AIA Vitality Points & Status

Category
points-status
ID
points-not-reflected-accurately
Title
AIA Vitality Points & Status
Question
What should I do if my Vitality Points are not reflected accurately?
Answer
If you believe your Vitality Points are not accurately reflected, please email us or call us on 1581 . We may need you to provide us with further details or supporting documentation.
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28

AIA Vitality Points & Status

Category
points-status
ID
transfer-points-or-benefits-to-spouse-or-family-member
Title
AIA Vitality Points & Status
Question
Can I transfer Vitality Points or benefits to my spouse or family member?
Answer
Your Vitality Points and benefits cannot be transferred to another person/member.
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29

Assessments, Health Screenings, Vaccination

Category
assessments
ID
online-health-assessments
Title
Assessments, Health Screenings, Vaccination
Question
What online health assessments are available?
Answer
1) “How Healthy Are You?” assessment 2) “How Stressed Are You?” assessment 3) “How Well Are You Eating?” assessment 4) “How Active Are You”? assessment 5) “How Well Are You Sleeping?” assessment 6) “Non-smoker's declaration”
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30

Assessments, Health Screenings, Vaccination

Category
assessments
ID
vitality-age-calculated
Title
Assessments, Health Screenings, Vaccination
Question
How is my Vitality Age calculated?
Answer
"Your Vitality Age is calculated based on your responses to the AIA Vitality online health assessments and estimates the effect of your lifestyle on your life expectancy. Your results from health screenings, and any other data provided by you or a verified source (such as information derived from your AIA Vitality Nutrition Assessment with a nutritionist, or your AIA Vitality Fitness Assessment from our partner gym) all play a role in the calculation of your Vitality Age. Your Vitality Age may be higher or lower than your actual age depending on your lifestyle that affects your overall health."
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31

Assessments, Health Screenings, Vaccination

Category
assessments
ID
max-points-earn-in-a-year-from-health-screenings
Title
Assessments, Health Screenings, Vaccination
Question
How many Vitality points can I earn in a year from my health screenings?
Answer
You can earn up to 6,000 Vitality points from Basic Health Screening for healthy range results. You can also earn Vitality points from Advanced Health Screening, however, the maximum points vary depend on gender and age. Therefore, the maximum Vitality points that each member can earn from health check also vary.
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32

Assessments, Health Screenings, Vaccination

Category
assessments
ID
use-the-results-from-health-screenings-and-vaccinations-to-earn-points
Title
Assessments, Health Screenings, Vaccination
Question
I recently completed my health screenings and vaccinations. Can I use the results to earn Vitality points?
Answer
Yes! Simply submit your basic health screening results and reports, advanced screening and vaccination receipts via AIA Vitality application. Make sure to upload relevant documents that clearly show your full name, date, and hospital/clinic name within 90 days to be eligible.
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33

Assessments, Health Screenings, Vaccination

Category
assessments
ID
submit-health-screening-results-and-vaccination-receipt-1-year-after
Title
Assessments, Health Screenings, Vaccination
Question
Can I still earn Vitality points if I submit my health screening results and vaccination receipt 1 year after?
Answer
Unfortunately, not. You need to submit your health screening results and vaccination receipt within 90 days of assessment date to earn Vitality points.
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34

Assessments, Health Screenings, Vaccination

Category
assessments
ID
complete-health-screening-and-or-vaccinations-only-at-aia-vitality-health-check-network
Title
Assessments, Health Screenings, Vaccination
Question
Do I have to complete my health screening and/or vaccinations only at AIA Vitality Health Check Network?
Answer
Not necessarily! You may visit AIA Vitality Health Check Network hospitals to enjoy AIA Vitality rates, but you can also book an appointment with your preferred hospital/clinic to complete your health screening and/or vaccinations. Alternatively, you can visit our partner, Boots, for a free health screening on 3 items (BMI, blood pressure, blood glucose)
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35

Assessments, Health Screenings, Vaccination

Category
assessments
ID
basic-health-screening
Title
Assessments, Health Screenings, Vaccination
Question
What is Basic Health Screening
Answer
The Basic Health Screening helps identify your risk of chronic disease which includes the following measurements: ● BMI (weight and height ratio) ● Blood pressure ● Blood glucose ● Total cholesterol You will earn up to 6,000 Vitality Points from getting basic health screening done and submit your proof to claim Vitality Points. To submit the results, go to Assessments > Basic Health Screening > Claim Points
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36

Assessments, Health Screenings, Vaccination

Category
assessments
ID
healthy-range-and-vitality-points-for-basic-health-screening-results
Title
Assessments, Health Screenings, Vaccination
Question
What is the healthy range and Vitality points for the Basic Health Screening results?
Answer

Test Component

Healthy range

AIA Vitality Points

Body mass index

18.5 – 24.9

750 for the test; 750 for being in the healthy range

Blood pressure

130/85 or lower on both measurements

750 for the test; 750 for being in the healthy range

Cholesterol

< 200mg/dL

750 for the test; 750 for being in the healthy range

Blood glucose

< 100 mg/dl (fasting), <140 mg/dl (random)

750 for the test; 750 for being in the healthy range

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37

Assessments, Health Screenings, Vaccination

Category
assessments
ID
complete-fitness-assessment-in-any-gym-and-submit-the-results
Title
Assessments, Health Screenings, Vaccination
Question
Can I complete my fitness assessment in any gym and submit the results to earn Vitality points?
Answer
Unfortunately not. We will only award AIA Vitality points for fitness assessments completed at our partner gyms: Fitness First, Celebrity Fitness, and ABSoluteGym. Remember to submit the results via AIA Vitality App.
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38

Assessments, Health Screenings, Vaccination

Category
assessments
ID
earn-points-despite-not-meeting-age-criteria
Title
Assessments, Health Screenings, Vaccination
Question
I was recommended by my doctor to undergo a mammogram/prostate screen. Can I submit the receipt to earn Vitality points despite not meeting the eligible age criteria?
Answer
Yes, you can as long as the health screening is recommended by your doctor. To earn Vitality points, submit the medical certificate or receipt together with supporting documents such as the doctor memo for verification to th.customer.co.th. We will review the documents and rewards Vitality points for you.
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39

Assessments, Health Screenings, Vaccination

Category
assessments
ID
completed-how-well-are-you-eating-but-not-receive-points
Title
Assessments, Health Screenings, Vaccination
Question
I recently completed "How Well Are You Eating?" online assessment but did not receive any points. I thought I was entitled to earn 500 Vitality Points every time I perform this assessment.
Answer
You may complete the online "How Well Are You Eating?" assessment as many times as you want, but you will only earn 500 Vitality Points once every 6 months. You will earn up to 2,500 Vitality Points for doing both online "How Well Are You Eating?" assessment and face-to-face nutrition consultation each membership year.
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40

Assessments, Health Screenings, Vaccination

Category
assessments
ID
claim-dental-assessment
Title
Assessments, Health Screenings, Vaccination
Question
I had my teeth cleaned at the dental clinic. Can I claim this item as a dental assessment?
Answer
Yes, a dental assessment such as scaling, root planning, filling, and implant performed by a qualified dentist to keep your teeth and gums healthy whether at a dental clinic or a hospital is qualified for Vitality points. You will need to submit the medical certificate or receipt and self-claim your Vitality points via AIA Vitality mobile application.
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41

Assessments, Health Screenings, Vaccination

Category
assessments
ID
entered-height-and-weight-for-online-assessment-did-not-earn-points
Title
Assessments, Health Screenings, Vaccination
Question
I entered my height and weight during the "How Healthy Are You?" online assessment but did not earn Vitality Points for BMI.
Answer
Vitality points for BMI are awarded based on verified data, not from self-reported values. Verified BMI data is data submitted through a Basic Health Screening, Fitness Assessment or Nutritionist Consultation with proof of results which you need to submit to claim points.
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42

Assessments, Health Screenings, Vaccination

Category
assessments
ID
pregnant-to-complete-assessment-or-basic-health-screening
Title
Assessments, Health Screenings, Vaccination
Question
I am pregnant. Should I still complete "How Healthy Are You?" assessment or Basic Health Screening? If you are pregnant, you can still complete the online assessment and basic screening to earn Vitality Points. However, certain parts of the program will not apply to you. For example, you will not receive a challenge to reduce your weight while you are pregnant. Also, your Vitality Age may not be accurate as the underlying calculations do not take pregnancy into account.
Answer
If you are pregnant, you can still complete the online assessment and basic screening to earn Vitality Points. However, certain parts of the program will not apply to you. For example, you will not receive a challenge to reduce your weight while you are pregnant. Also, your Vitality Age may not be accurate as the underlying calculations do not take pregnancy into account.
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43

Personalised Challenges

Category
challenges
ID
personal-challenges-determined
Title
Personalised Challenges
Question
How are my personal challenges determined?
Answer
We generate personal challenges to you based on your health risks, which are determined by your responses to the online assessments and your basic screening results. You will need to complete the online health assessments before we can recommend specific challenges for you.
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44

Personalised Challenges

Category
challenges
ID
how-to-track-the-results-of-my-personal-challenges
Title
Personalised Challenges
Question
After I accept the challenges, how do AIA Vitality track the results of my personal challenges?
Answer
For exercise related challenges, results are submitted to AIA Vitality via linked fitness apps and partner gym visit report. For health improvement related challenges, you must submit the health check results via AIA Vitality mobile application.
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45

Personalised Challenges

Category
challenges
ID
max-points-earn-in-a-year-from-my-personal-health-and-exercise-challenges
Title
Personalised Challenges
Question
How many Vitality Points can I earn in a year from my personal health and exercise challenges?
Answer
While all AIA Vitality members have the opportunity to earn Vitality points by achieving their health challenges, you may earn more if you are at risk than if you are not at risk. Not all members will earn the same amount of points for goals, as they are based on an individual’s risk profile.
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46

Personalised Challenges

Category
challenges
ID
challenges-recommended-to-me-different-than-to-another-member
Title
Personalised Challenges
Question
Why are the personal health and exercise challenges recommended to me fewer or more than those recommended to another member?
Answer
AIA Vitality recommended personal challenges based on whether your measures are considered to be at risk for your demographic group. The personal challenges that are recommended to you are based on your most significant risks. We may recommend fewer personal challenges if you are not at risk in more than one area; or more personal challenges if you are at risk in more than one area.
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47

Personalised Challenges

Category
challenges
ID
no-weight-improvement-challenge
Title
Personalised Challenges
Question
I indicated in the online assessment that I wanted to improve my weight. Why was I not given a challenge to achieve this?
Answer
Your goal recommendations are based on whether your measures are considered to be at risk for your demographic group. So, if your weight is considered to be a risk to your health, AIA Vitality will recommend a goal for you to lose weight. Consider asking your doctor for guidance on your ideal weight if you have any concerns.
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48

Personalised Challenges

Category
challenges
ID
how-to-verify-weight-loss-challenge-result
Title
Personalised Challenges
Question
I have accepted the challenge to lose weight. How will this be verified?
Answer
Weight results must be submitted with appropriate proof through the Basic Health Screening, Fitness Assessment, or Nutritionist Consultation. Only weight measurements from a verified source will count toward achieving a challenge.
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49

Personalised Challenges

Category
challenges
ID
challenge-expired-and-not-achieved
Title
Personalised Challenges
Question
What happens after my challenge expires and I have not achieved it? Would I be able to set the same challenge again?
Answer
Unless there has been a change to your health profile since the challenge was initially recommended, you should be able to select the challenge again if you did not achieve it by the expiration date.
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50

Personalised Challenges

Category
challenges
ID
some-treatment-not-included-in-vitality-programme
Title
Personalised Challenges
Question
Why are Traditional Chinese Medicine (TCM), acupuncture, vitamins, etc. not included in the AIA Vitality programme?
Answer
The AIA Vitality programme is based on evidence-based science and aligns to local government authorities or reputable organisations, such as the World Health Organisation. The programme does not endorse or recommend any particular treatment and is geared towards changing behaviour e.g. eating healthy food and exercising. Regarding the use of supplements/vitamins, the programme promotes a healthy, balanced diet, choosing from a wide variety of nutrient-rich foods and is based on international best practice guidelines. Dietary supplements should not replace a healthy, balanced diet. They cannot compensate for poor lifestyle practices, such as inactivity, smoking, stress and poor dietary practices that, if continued over time, will increase one’s risk for disease. Therefore, they are not included in the programme.
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51

Active Challenge

Category
challenges
ID
join-the-active-challenge
Title
Active Challenge
Question
What is Active Challenge? Can I join the challenge?
Answer
Active Challenge is a bi-weekly exercise challenge that every AIA Vitality members can join. You need to earn exercise points from your linked device or partner gym visits to meet your target points within each round of Active Challenge. If you are an AIA Vitality Plus member, you will also earn an Active Reward from achieving Active Challenge target.
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52

Active Challenge

Category
challenges
ID
when-active-challenge-starts-and-ends
Title
Active Challenge
Question
When does Active Challenge starts and ends?
Answer
Active Challenge starts from Monday 00:00 and ends in 14 days which is the second next Sunday at 23:59. You can always refer to the time left of each Active Challenge round shown on the app at: Challenges > In Progress > Active Challenge > Your Progress. For new AIA Vitality members, your first Active Challenge will start on the first Monday of your membership i.e. if you join on Tuesday - Sunday, you will need to wait until next Monday for your Active Challenge to begin.
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53

Active Challenge

Category
challenges
ID
max-points-earn-in-a-day-for-active-challenge
Title
Active Challenge
Question
How many Vitality points can I earn in a day for the Active Challenge?
Answer
You can earn a maximum of 100 Vitality points a day through exercise! Earn 50 AIA Vitality points a day for hitting 7,500 steps or go for 100 AIA Vitality points by hitting 12,500 steps or working out at our partner gym etc. Visit Fitness App to find out a list of supported fitness devices and how to earn points from exercise related activities.
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54

Active Challenge

Category
challenges
ID
how-to-earn-active-rewards
Title
Active Challenge
Question
How do I earn Active Rewards?
Answer
Get active! Track your exercise with fitness apps or devices and earn points. AIA Vitality Plus members will get to select a reward when you meet your Active Challenge target which depends on your physical activity behaviours.
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55

Rewards and Benefits

Category
rewards
ID
how-to-find-my-rewards
Title
Rewards and Benefits
Question
How do I find my Rewards?
Answer
You can see the rewards that you are eligible to redeem under the “Rewards” section in your AIA Vitality app.
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56

Rewards and Benefits

Category
rewards
ID
how-to-redeem-rewards-and-enjoy-partner-benefits
Title
Rewards and Benefits
Question
How can I redeem my Rewards and enjoy AIA Vitality partner benefits?
Answer
Under the Rewards section in your AIA Vitality app, you will see the list of rewards that are eligible to redeem and partner benefits you can enjoy. The steps to use the benefits are different for each partner, so read through to make your redeem journey easier.
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57

Rewards and Benefits

Category
rewards
ID
how-to-choose-a-challenge-reward
Title
Rewards and Benefits
Question
How do I choose a Challenge reward?
Answer
Under the Rewards icon, tap the Vouchers tab and select from among the available rewards choices. If you are not an AIA Vitality Plus member, you will not be able to select the reward.
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58

Rewards and Benefits

Category
rewards
ID
how-to-use-my-reward-from-active-rewards
Title
Rewards and Benefits
Question
Where are my Active Rewards? How do I use my reward?
Answer
You can see your Active Rewards in the Rewards > Coupon section. When you are ready to use your reward voucher, tap the chosen rewards, and click on the “Use Now” button under the voucher. Follow the redemption steps for the selected reward. Don't forget to mark the reward as "Used" after you redeem it.
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59

Rewards and Benefits

Category
rewards
ID
when-do-rewards-expire
Title
Rewards and Benefits
Question
When do the rewards expire?
Answer
Each reward code/coupon has its own expiry date. Please redeem it before it expires. Unused reward will disappear and move to Expired section in your Rewards History.
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60

Link & Sync Fitness Apps

Category
fitness-devices
ID
earn-points-from-phone-app-with-no-wearable-device
Title
Link & Sync Fitness Apps
Question
I don't have a wearable device, can I earn points from my workouts from phone app?
Answer
Yes, of course! You can earn points from steps count by linking your health app with AIA Vitality app. If you are using iPhone, you can link it with Health app. If you are using Android phone, you can link it with Samsung Health and Google Health.
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61

Link & Sync Fitness Apps

Category
fitness-devices
ID
earn-points-while-walk-and-jog
Title
Link & Sync Fitness Apps
Question
Can I earn Vitality Points when I walk/jog?
Answer
You can earn up to 100 Vitality Points a day when you walk/ jog using any fitness app/device that sync to AIA Vitality. Find out the list of fitness apps and devices and the details on how to earn points using them in the Fitness Apps.
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62

Link & Sync Fitness Apps

Category
fitness-devices
ID
earning-points-for-exercise-multiple-times-a-day
Title
Link & Sync Fitness Apps
Question
I exercise multiple times a day. Do I earn AIA Vitality points for all sessions?
Answer
Unfortunately not. Only one exercise activity a day will be awarded Vitality points. If you have done more than one activity, we will capture the activity that earns the highest points. Your points will be reflected in your Point History up to 72 hours, depending on the device or gym visit report upload. Please note there is a limit of 15,000 points for each membership year for all fitness-related activities, which include workout tracked with fitness device, partner gym visit, and fitness events.
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63

Link & Sync Fitness Apps

Category
fitness-devices
ID
how-to-receive-points-for-marathon-or-cycling-event
Title
Link & Sync Fitness Apps
Question
I participated in a marathon/cycling event recently. How do I receive Vitality points for this?
Answer
Simply submit the relevant information including the event details, your bib number, and results via Fitness events in the Challenges menu of the AIA Vitality app. You will be awarded Vitality points based on the distance and type of the event. Do keep in mind that Vitality points earned from participating in fitness events are not awarded for the Active Challenge.
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64

Link & Sync Fitness Apps

Category
fitness-devices
ID
improve-vitality-status-after-achieved-annual-limit
Title
Link & Sync Fitness Apps
Question
If I have achieved the annual limit Vitality points for physical activities, can I still earn Vitality points to improve my Vitality status by completing the Active Challenge?
Answer
We’re afraid not. While you no longer can accumulate Vitality points for this category, you can still earn your Active Rewards when you complete the Active Challenge if you are an AIA Vitality Plus member.
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65

Link & Sync Fitness Apps

Category
fitness-devices
ID
earn-points-using-any-fitness-device-or-app
Title
Link & Sync Fitness Apps
Question
Can I earn Vitality points using any fitness device or app?
Answer
Unfortunately not. You can only earn Vitality points using fitness devices or apps that are compatible with the AIA Vitality app. Please view the full list of supported fitness devices or apps at Fitness Apps menu.
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66

Link & Sync Fitness Apps

Category
fitness-devices
ID
data-support-by-device-and-application
Title
Link & Sync Fitness Apps
Question
What types of data does each device and application support?
Answer
You can earn up to 100 Vitality points daily by tracking your heart rate, speed, and steps. You may also earn 5 Vitality points a day based on the duration of your sleep with Fitbit, Garmin, Apple Watch and Samsung Watch Please refer to the table below on the fitness data tracked by the devices and apps that are compatible with AIA Vitality. ✖

Fitness Devices / Apps

Steps

Heart Rate (For devices with heart rate monitor)

Speed

Sleep

Fitbit Device (via Fitbit App on iOS and Android)

✔

✔

✔

✔

Garmin Device (via Garmin App on iOS and Android)

✔

✔

✔

✔

Polar Device (via Polar App on iOS and Android)

✔

✔

✔

✔

Health App (iOS)

✔

✖

✖

✖

Apple Watch (via Health App on iOS)

✔

✔

✖

✖

Apple Watch (via Pillow, Sleep++, Sleep Watch on iOS)

✖

✖

✖

✔

Samsung Health (Android)

✔

✖

✖

✖

Samsung Devices (via Samsung Health on Android)

✔

✔

✖

✔

Suunto Device (via Suunto App on iOS and Android)

✔

✔

✔

✖

Huawei Health App (Huawei phone and Android)

✔

✖

✖

✖

Huawei Device (via Huawei Health App on iOS and Android)

✔

✔

✖

✖

Google Fit App (Android)

✔

✖

✖

✖

Strava App (iOS and Android)

✔

✖

✔

✖

Please refer to the device specifications for the fitness data (such as heart rate, speed, steps, and sleep) that it can track. AIA Vitality does not accept fitness data from other third-party devices linked to the above fitness apps or devices. AIA Vitality does not accept or award points for manual input of fitness data.
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67

Link & Sync Fitness Apps

Category
fitness-devices
ID
discrepancy-in-steps-between-vitality-app-and-ios-health-app
Title
Link & Sync Fitness Apps
Question
Why is there a discrepancy in the number of steps captured by the AIA Vitality app when compared to the Health app (on iOS) while using my Apple Watch?
Answer
By default, total steps on Health app are shown from all sources, including your phone and any connected tracker. You can go to the detail screen for your steps, then tap Show All Data and select the date to view separate sources of steps data. However, we suggest checking the total steps on your tracker from it's app e.g. Fitness app for Apple Watch. Note that AIA Vitality receives fitness data from each device separately. Vitality points will be awarded for the activity that gives the highest points.
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69

Link & Sync Fitness Apps

Category
fitness-devices
ID
discrepancy-in-steps-between-vitality-app-and-samsung-s-health-app
Title
Link & Sync Fitness Apps
Question
Why is there a discrepancy in the number of steps captured by the AIA Vitality app when compared to the S Health app while using my Samsung Watch?
Answer
By default, total steps on Samsung Health app are shown from all sources, including your phone and any connected tracker. You can go to the detail screen for your steps, then tap All steps to view separate sources of steps data. However, data from some Samsung Gear and Samsung Watch (older models) cannot be viewed separately on Samsung Health app resulting in total steps shown on the dashboard being higher than data recorded on the watch/gear itself. Note that AIA Vitality receives fitness data from each device separately. Vitality points will be awarded for the activity that gives the highest points.
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70

Link & Sync Fitness Apps

Category
fitness-devices
ID
why-device-linking-and-delinking-button-disabled
Title
Link & Sync Fitness Apps
Question
Why is my device linking/delinking button disabled?
Answer
There could be an error or maintenance work in our back end that results in device link service being unavailable. Please try again later.
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71

Link & Sync Fitness Apps

Category
fitness-devices
ID
syncing-issues
Title
Link & Sync Fitness Apps
Question
Why can't I see the right workout data in the Vitality app?
Answer
If your workout data or points don't seems right to you, there are a few things you can try. 1. Check your fitness app Make sure you've synced your workout tracker with its fitness app. If they don't get your workout data, we won't either. device-logo-list 2. Get the latest updates Make sure your phone has the latest software update and fitness app version. device-logo-list 3. Delink and link again Head to the list of workout trackers, select yours and delink from AIA Vitality. When you're done, link your tracker again. This should refresh your workout data. 4. Wait a while It can take up to 24 hours to get your data from your app. Contact us if it's been longer than 24 hours. 5. Refresh your data For Apple health and Samsung health. syncing-issues-faq 6. Check your settings Head to your phone's settings and make sure you've given us data access.
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72

Sleep Tracking

Category
fitness-devices
ID
supported-fitness-devices-for-tracking-sleep
Title
Sleep Tracking
Question
What are the supported fitness devices to be used for tracking sleep in order to earn points?
Answer
In order to earn Vitality points for tracking your sleep, please link AIA Vitality app to one of the following supported fitness devices and apps: ● Fitbit Device via Fitbit app ● Garmin Device via Garmin Connect app ● Apple Watch via Pillow, Sleep++, and Sleep Watch app ● Samsung Gear and Samsung Watch via Samsung Health
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73

Sleep Tracking

Category
fitness-devices
ID
sleep-data-not-synced-to-vitality-app
Title
Sleep Tracking
Question
My device shows that it has tracked my sleep, but why isn’t the sleep data synced to my AIA Vitality app?
Answer
Please try to de-link and then link your fitness device with your AIA Vitality app again. If this still doesn't work, please log into your fitness device account and ensure that you have permitted to share your sleep data.
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74

Sleep Tracking

Category
fitness-devices
ID
night-shift-affecting-sleep-tracking-results
Title
Sleep Tracking
Question
What if I am working on the night shift? Does the sleep tracking take that into account, and will it affect my results?
Answer
Yes, the sleep tracking considers the amount of sleep you get and not the time you fall asleep. However, do note that the 24-hour period for tracking sleep runs from midday to midday (noon to noon the following day).
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75

Sleep Tracking

Category
fitness-devices
ID
how-multiple-naps-affect-sleep-tracking-results
Title
Sleep Tracking
Question
What if I take multiple naps throughout the day? Will I be awarded AIA Vitality points for these naps if they add up to 7 hours or more?
Answer
Yes, but do keep in mind that naps of less than an hour are usually not accurately tracked with these devices.
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76